Frequently Asked Questions

Everything you need to know about your VASSAGO shopping experience.

How long will it take for my VASSAGO order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on your location and local customs processing.

What is your return policy for fashion items?

We offer a 30-day return window for all unworn items with original tags attached. Please ensure the garments are free from makeup marks, perfumes, or signs of wear to qualify for a full refund.

How do I ensure I am ordering the correct size?

Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against a similar garment you already own for the most accurate fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Afterpay.

Are your materials ethically sourced?

At VASSAGO, we are committed to sustainability. We partner only with manufacturers who adhere to fair labor practices and utilize high-quality, durable materials designed to last beyond a single season.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.